After Sales Service
Training content has been prepared based on 4 Modules. Different training content for certain customer service processes can be prepared upon request.
Module 1: Contact Center Management
Module 2: Complaint (VOC) Management
Module 3: Field and Performance Management
Module 4: Subcontractor Audit and Control Management
Training Style
- The selected cases and examples are compiled from real events that Uğurlu has personally encountered or observed throughout his 30-year business career.
- The focus is primarily on practical and everyday business scenarios that participants may encounter.
- The cases/examples are adapted to the sector of the company that will get the training.
Duration of Training and Number of Participants
- The training is provided in 4 modules and the training duration of each module is 1 day.
- Modules can be taken independently of each other.
- Modules can be modified according to the needs of the company.
- In order to ensure the quality and effectiveness of the training, the number of participants should not exceed 20 people.
Preliminary
- General Information About the Company and Its Industry
- Company Position in the Market and Comparison Data, Especially Regarding Performance and Applications
- Information about the company's relevant processes and applications according to the selected module
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